Privacy Policy

This Privacy Policy explains how Stowform collects, uses, stores and protects your personal information when you visit our website, place an order, contact us or otherwise interact with us.

This website is operated by:

Stowform
20-22 Wenlock Road
London
N1 7GU
United Kingdom

Email: hello@stowform.com

For the purposes of applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018, Stowform is the controller of the personal information we process about you.

1. Information we collect

We may collect personal information from you when you visit our website, place an order, create an account, subscribe to marketing, contact us or otherwise use our services.

The personal information we collect may include:

• your name;
• billing address;
• delivery address;
• email address;
• telephone number;
• payment details;
• order details;
• account login details, where applicable;
• customer service correspondence;
• product preferences;
• marketing preferences;
• IP address;
• browser type and version;
• device information;
• location data based on your IP address;
• information about how you use our website.

Payment information is processed securely by our payment providers. We do not store full payment card details on our own systems.

2. How we collect information

We collect information directly from you when you provide it to us, including when you place an order, contact us, create an account or sign up to receive marketing.

We may also collect information automatically through cookies and similar technologies when you browse our website.

In some cases, we may receive information from third parties, including payment processors, delivery partners, analytics providers, advertising platforms and ecommerce service providers.

3. How we use your information

We use your personal information to:

• process and fulfil your orders;
• take payment and prevent fraudulent transactions;
• arrange delivery and provide order updates;
• respond to enquiries and customer service requests;
• manage returns, refunds and complaints;
• provide access to your account, where applicable;
• improve our website, products and customer experience;
• personalise your shopping experience;
• send marketing communications where you have opted in or where we are otherwise permitted to do so by law;
• show relevant advertising;
• comply with legal, tax, accounting and regulatory obligations;
• protect our business, customers, website and systems.

4. Lawful bases for processing

We process your personal information where we have a lawful basis to do so. This may include:

Contract: where processing is necessary to fulfil your order, deliver products, manage your account or provide customer support.

Legal obligation: where we need to comply with tax, accounting, consumer protection, fraud prevention or other legal requirements.

Legitimate interests: where processing is necessary for our legitimate business interests, provided your rights and interests do not override those interests. This may include improving our website, preventing fraud, responding to enquiries, keeping records and marketing to existing customers where permitted.

Consent: where you have given us consent, such as for certain marketing communications or non-essential cookies. You may withdraw your consent at any time.

5. Marketing communications

If you sign up to receive marketing from us, we may send you emails about our products, offers, updates and promotions.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us at hello@stowform.com.

We will not sell your personal information to third parties.

6. Cookies and similar technologies

Our website uses cookies and similar technologies to operate the site, improve functionality, analyse traffic, personalise content and support advertising.

Cookies may collect information about your device, browser, IP address, browsing behaviour and interactions with our website.

Some cookies are necessary for the website to function. Others are optional and may require your consent depending on applicable law.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.

7. Sharing your information

We may share your personal information with trusted third parties where necessary to operate our business and provide our services. These may include:

• ecommerce platform providers;
• payment processors;
• delivery and fulfilment partners;
• email and marketing platforms;
• analytics providers;
• advertising platforms;
• customer support providers;
• IT, hosting and security providers;
• professional advisers, including accountants and legal advisers;
• regulators, authorities or law enforcement bodies where required by law.

We only share personal information where necessary and where appropriate safeguards are in place.

8. International transfers

Some of our service providers may process personal information outside the United Kingdom.

Where your personal information is transferred internationally, we will take appropriate steps to ensure it is protected in accordance with applicable data protection laws. This may include using adequacy regulations, standard contractual clauses or other lawful transfer mechanisms.

9. How long we keep your information

We keep your personal information only for as long as necessary for the purposes for which it was collected, including to fulfil orders, provide customer support, comply with legal obligations, resolve disputes and maintain business records.

Order, payment and transaction records may be kept for longer where required for tax, accounting, legal or regulatory purposes.

When we no longer need your personal information, we will securely delete it or anonymise it.

10. How we protect your information

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, disclosure, alteration or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect your information.

11. Your rights

Depending on your location and applicable law, you may have rights in relation to your personal information, including the right to:

• access the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your personal information;
• object to certain types of processing;
• request restriction of processing;
• request transfer of your personal information;
• withdraw consent where processing is based on consent;
• complain to a data protection authority.

To exercise your rights, please contact us at hello@stowform.com.

We may need to verify your identity before responding to your request.

12. Complaints

If you have concerns about how we handle your personal information, please contact us first at hello@stowform.com so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office or your local data protection authority.

13. Children’s privacy

Our website is not intended for children. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us at hello@stowform.com and we will take appropriate steps to delete it.

14. Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those websites.

You should review the privacy policies of any third-party websites you visit.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Your continued use of our website after changes are posted will be treated as acceptance of the updated Privacy Policy.

16. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Stowform
20-22 Wenlock Road
London
N1 7GU
United Kingdom

Email: hello@stowform.com